Information for Planners
HOW DOES IT WORK?
FREQUENTLY ASKED PLANNER QUESTIONS
What is a reverse tradeshow?
Our innovative Marketplace system matches planners and suppliers for individual appointments based on their requests, as well as additional factors. Planners sit at designated tables and suppliers have 1-2 minutes to travel between appointments. A chime signifies the beginning and end of each appointment.
How much does registration cost?
Qualified planners pay a $200 registration fee that will be returned at the end of the conference if all Marketplace appointments are kept.
When will I get my registration fee back?
Once all Marketplace appointments have been fulfilled and the final set of Marketplace appointments have concluded, refunds will be available at the pick-up table located just outside the Marketplace area.
How does the appointment process work?
Planners and suppliers will receive an email stating that the appointment request process is open. Mutual requests get priority, then planner requests are granted, followed by supplier requests. It is not a first-come, first-served process. As long as you complete your requests by the designated end date, your appointment selections will be granted the appropriate priority.
A few helpful hints: First, review whom you’d like to meet. When requesting appointments, you can arrange them in order of preferences using a tab on the right. If someone has requested you and you’re interested in meeting with them, request them back to increase the likelihood of receiving that appointment on your schedule. The Connect portal can be used with Mozilla Firefox or Google Chrome browsers. Both are available to download for free. If you are still having difficulty processing your appointment requests after downloading Firefox or Chrome, contact us.
Is transportation covered?
If applicable, you will receive a preset transportation reimbursement at the conclusion of all scheduled appointments. We do not cover parking expenses, so be prepared for this additional cost.
When will you book my hotel room?
You will receive an email confirmation from the host hotel for a secured room about two weeks prior to the event. It might show a room rate, but attending as a planner, you will not be responsible for this charge. However, you will be asked to put down a credit card for incidentals when you check into your hotel. Incidentals are not covered by Connect.
What is Connect's refund/cancellation policy?
A Hosted Buyer is required to pay a fee to guarantee registration. Once a Hosted Buyer completes all of the preset appointments, the fee will be refunded. If a Hosted Buyer misses any appointments or cancels attendance after the appointment portal opens, the deposit refund is forfeited and the Hosted Buyer's credit card on file will be charged the entire amount of the airline ticket. Hosted Buyers also forfeit their fee if the meeting qualification information presented to our staff is falsified, the data on the registration page is false or exaggerated, the Hosted Buyer does not have any influence on the location or decision process or said meetings, or any misrepresentation by the Hosted Buyer. If the Hosted Buyer's application is denied, the Hosted Buyer will be refunded the respective deposit.